Privacy Policy

1. Information We Collect

When you use our website or book a service, we may collect personal information including your name, email address, phone number, vehicle information, and payment details. We also automatically collect usage data such as IP address, browser type, pages visited, and referring URL through cookies and analytics tools.

2. How We Use Your Information

• Process and manage your bookings and payments
• Communicate appointment confirmations, reminders, and updates
• Respond to your inquiries and provide customer support
• Improve our website, services, and customer experience
• Send promotional offers and updates (with your consent)
• Comply with legal obligations

3. Cookies, Analytics and Advertising

We use cookies and similar tools called pixels to see how people use this site and to measure and improve our ads. On this site that means:

• Google Analytics, to count visits and see which pages people use.
• Google Ads, to see which ads lead to a quote request, a booking or a call, and to show our ads to people who have visited.
• Meta pixel (Facebook and Instagram), only while we run ads on Meta, for the same reasons.

In the United States these are on by default, and a short notice tells you so on your first visit. Letting advertising partners use cookies on our site can count as “selling” or “sharing” personal information under some state privacy laws, so you can opt out:

• Use the Do not sell or share my info link at the bottom of any page. It turns off advertising cookies and the Meta pixel on that browser. We still keep a record of which ad brought you here with your request, but we do not report it back to any ad platform.
• Turn on Global Privacy Control (GPC) in your browser. We treat it as the same opt-out, with nothing else to do.

After you opt out we still count visits with Google Analytics. You can also block or delete cookies in your browser settings. To opt back in, use the same link, or turn off Global Privacy Control.

We also use Microsoft Application Insights for site performance monitoring, to spot errors and slow pages. It sets no cookies.

If you visit from the European Economic Area, the United Kingdom or Switzerland, we ask first. Analytics and advertising cookies and pixels stay off unless you accept.

4. Third-Party Services

We may share your information with trusted third-party providers solely for the purpose of operating our business:

• Payment processing: Your payment information is processed securely and is never stored on our servers.
• Appointment scheduling: Booking details are shared with our scheduling system.
• Email & SMS communications: Contact information is used to send transactional messages.
• Analytics and advertising: Google Analytics, Google Ads, and the Meta pixel while we run ads on Meta. See section 3.

5. SMS/Text Messaging

When you provide your mobile number and opt in, you agree to receive text messages from Insomnia Wraps, including appointment reminders, confirmations, follow-ups on your inquiries, review requests, and promotional offers.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP at any time to unsubscribe. Reply HELP for help.
• Consent to receive text messages is not a condition of purchase.

We do not share your mobile opt-in information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our services (such as message delivery providers) is permitted solely to operate the messaging program. Text messaging originator opt-in data and consent are never shared with any third parties.

6. Data Security

We implement industry-standard security measures to protect your personal information. All data transmitted between your browser and our servers is encrypted using TLS. Payment information is processed through PCI-DSS compliant payment processors.

7. Your Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and share
• Request deletion of your personal information
• Opt out of the sale or sharing of your personal information, including advertising cookies (see section 3)
• Non-discrimination for exercising your privacy rights

Georgia residents and all other visitors are also welcome to exercise these rights. To make a request, contact us at sales@insomniacarwraps.com.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Booking records are retained for a minimum of 3 years for warranty and business purposes.

9. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to have it removed.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of our website after changes constitutes acceptance.

11. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, contact us:

• Email: sales@insomniacarwraps.com
• Phone: (678) 253-7714
• Address: 1360 Union Hill Road, Suite 6F, Alpharetta, GA 30004